Refund and Returns Policy

Effective Date: Februrary 25, 2025
At Checkout Vitality, your satisfaction is our priority. If you are not completely satisfied with your purchase, please review our Return and Refund Policy for details on how to process a return or request a refund.

1. Return Eligibility
   To be eligible for a return, the following conditions must be met:
   ⦁ The product must be unused and in its original packaging.
   ⦁ The return request must be initiated within 30 days of the purchase date.
   ⦁ Digital products or items marked as non-returnable are not eligible for returns.
2. Non-Returnable Items
   The following items are not eligible for return:
   ⦁ Opened or used products.
   ⦁ Products purchased on clearance or as part of a final sale.
   ⦁ Gift cards or promotional items.
3. How to Initiate a Return
   To initiate a return, please follow these steps:
   ⦁ Contact our Customer Support team at [email protected] with your order number and reason for the return.
   ⦁ Once your return is approved, you will receive instructions on where to send the product.
   ⦁ Ship the product back to us using a trackable shipping method.
   Note: Return shipping costs are the responsibility of the customer unless the return is due to an error on our part (e.g., wrong or defective item).
4. Refund Process
   Once your returned item is received and inspected, we will process your refund:
   ⦁ Refunds will be issued to the original payment method.
   ⦁ Please allow 7-10 business days for the refund to appear in your account after approval.
   ⦁ Shipping fees are non-refundable, except in cases of shipping errors or damaged products.
5. Damaged or Defective Items
   If your product arrives damaged or defective:
   ⦁ Contact us within 48 hours of delivery with photos of the damaged product and packaging.
   ⦁ We will arrange for a replacement or full refund, including return shipping costs.
6. Exchanges
   We do not currently offer direct exchanges. If you wish to exchange a product, please follow the return process and place a new order for the desired item.
7. Cancellations
   If you need to cancel your order, please contact us immediately at [email protected]. Orders cannot be canceled once they have been processed for shipping.
8. Contact Information
   If you have any questions or need assistance with a return or refund, please contact us at:
   [email protected]
   Thank you for choosing Checkout Vitality. We are committed to ensuring a smooth and satisfying shopping experience for you.